Digital transformation is top of mind for today’s leading businesses. Organizations are looking for smarter ways to leverage disruptive technologies to push the limits of traditional business models, to drive corporate innovation and to deliver a better product to customers. Supporting this movement is a range of technologies including voice, data, wireless, cloud computing and other telecom-based services that enable business intelligence, AI, and IoT, just to name a few. Responsive enterprise networks that support cloud-based applications- and in turn real-time decision-making- are changing how companies compete. According to a survey by Gartner, 47 percent of CEOs surveyed said they are being challenged by their board of directors to make improvements in digital business. And, on top of that, 46 percent of them reported they see profit improvements with their digital transformation initiatives.
The challenge becomes effectively managing technology infrastructure and critical telecom assets that makes digital transformation possible. Those technology partners that deliver IT services and offer help desk capabilities are making this shift possible and, in doing so, they are standing out from the pack. IT service help desk capabilities are essential because they give managers the ability to keep up with the pace of business. The ability to provision new services and right-size telecom assets fast is a gamechanger for businesses. The right help desk solutions can facilitate prompt action on Move/Add/Change/Disconnect (MACD) service requests and ensure that changes to services and assets meet Service Level Agreements (SLAs). Let’s take a closer look at some of the most prominent benefits of using an outsourced help desk for telecom services.
- Simple to use self-service portal- An effective help desk puts the right resources and capabilities in place so it is simple to manage wired and wireless lines across the enterprise. Regardless of where they are working from, business owners or IT managers can log in to the web-based platform to make change requests and have confidence that the order is being worked on by specialists who can address the issue quickly and efficiently.
- Move, add or change services- A telecom services checklist is required when it’s time to open a new branch office, hire new employees, or get a new temporary work site up and running. Through the Telapprise online help desk, customers can quickly request new services without the hassle of dealing with multiple carriers individually. As an example, authorized users can request that an existing service is moved to a new location, or that all services are terminated for an ex-employee or old location. In the case of adding a new employee, business users can use the helpdesk portal to request a new smartphone and a help desk can utilize an existing ordering profile to add the appropriate plans and features needed for a smooth onboarding process. From availability, capacity, assignment, tracking and automated notification to support personnel, the entire workflow of provisioning, adding or changing services is managed using the help desk.
- Disconnecting services- Traditionally the process of disconnecting telecom services due to changes in the business is challenging, time-consuming and often unpleasant. The Telapprise help desk simplifies the service disconnection process, freeing up customers time for higher-level tasks.
For those companies looking to focus on core business activities and lay the foundation for a digital transformation, they need a trusted strategic telecom services partner by their side. Telapprise is a premier telecom partner that will be with you every step of the way. We offer advanced help desk capabilities that make adding, changing, disconnecting and managing wired and wireless services across your organization fast and easy. Talk to us today about how we can help bring greater control across your full lifecycle of telecom services!