Every shift in technology brings challenges along with the potential for big benefits — and the adoption of telecom and cloud services is no exception. While telecommunication services are one of the largest spending categories for most organizations, it’s also one of the most complex and poorly managed. Often collaboration between IT and telecom departments and sourcing has been a low priority in most organizations. Complicated and ever-changing network, broadband, and cloud services have also contributed to overspending, overlapping contracts, and services that don’t meet business requirements. A lack of visibility into suppliers and carriers and what makes up the company’s telecom and cloud framework can also lead to companies experiencing delays and encountering problems when new services are added.
To avoid these challenges, leading organizations are turning to telecom and cloud service experts for help. At Telapprise, we help companies avoid these missteps and provide services that span the entire gamut of a telecom and cloud service implementation. We start by delivering strategic sourcing to help teams analyze contracts and spending across their IT portfolio. Then, we provide guidance and support to help facilitate the implementation and adoption of those new services. Let’s dive into why it’s so hard to get telecom and cloud services implemented correctly and explore how to avoid these pitfalls.
Services intersect – There are more vendors, carriers, and suppliers than ever before
Today it’s extremely rare for organizations to engage with just one or two vendors and carriers to meet all of their telecom and IT needs. Here at Telapprise, our average client has more than a dozen vendors to manage. That equates to a dozen contracts – all with different end dates – and a dozen customer service reps, account managers, and invoices to juggle. For ongoing management of these services, that can be more than a full-time job. Initiating new services requires even more sourcing knowledge, scheduling, and project management responsibilities.
For instance, let’s say a company is making changes to their WAN and internet connectivity to support the acquisition of a new company. In this example, the organization may need to dramatically increase bandwidth, add VPN services, centralize controls for firewall and web-filtering, and move to a site-to-site model, away from a hub-and-spoke model. The company might also require SD-WAN to help prioritize and route traffic and ensure connectivity at the branch location with the addition of MPLS circuits, and 4G LTE. This seemingly straightforward ‘WAN adjustment and implementation’ actually intersects across several technologies and business areas. Moving forward with making changes to WAN services requires coordination with multiple vendors and carriers to fulfill business requirements and outfit primary and secondary broadband networks.
A lean technology bench and teams that are overloaded
We’ve all heard about the squeeze on technology talent today. A recent survey sponsored by Capgemini and LinkedIn bring this technology skills gap into focus even further. Their findings revealed that over half (54%) of the organizations agreed that the digital talent gap is hampering their digital transformation programs and that their organization has lost competitive advantage because of a shortage of digital talent (Source: Capgemini and LinkedIn). Building a skilled technology bench that covers the spectrum and includes project managers, network engineers, database admins, data analysts, web and Internet of Things (IoT) experts, and more, is very challenging and is often cost prohibitive. However, during an IT service implementation, not having the right resources in place can be very expensive as well. It can lead to overlooking red flags that lead to supplier delays and missed deadlines, purchasing duplicate and unnecessary services, quality of service issues or service gaps, to name a few. To avoid these missteps, there are alternatives to sourcing talent in-house. Telapprise provides a strategic team with the right digital skills and telecom knowledge to move forward with an in-depth implementation strategy. Our team works with each supplier, carrier, and provider to ensure that all responsibilities are maintained and each site receives the service required by the appropriate deadlines. Our project managers and technology specialists also ensure that services that are being discontinued are disconnected competently without any incorrect invoices or bills.
Bringing it all together
When it comes to deploying voice and data services, mobility services, WAN and internet connectivity, Unified Communication as a Service (UCaaS) or other cloud services, there are many hurdles to face. While challenges around cloud and telecom services will remain, many barriers can be eliminated by working with a skilled partner. An experienced telecom and IT expert on your side not only provides a single point of contact to deal with multiple vendors, suppliers, and carriers, it also means you dramatically cut the risks involved and optimize your spend. A partnered approach can mean the difference between missing a critical deadline or overspending and ensuring continuity of service across your entire IT environment.