Enter the Matrix

A Blog by Telapprise

What to Look for in TEM and TEM-like Solutions

  In an increasingly connected world, managing your wireless, voice, and data network infrastructure has become increasingly challenging. Part of that challenge comes from the growing complexity of telecom assets, the networks that support them, and the increasing cost of these services. In fact, according to Gartner Group, technology spending is expected to reach $3.7 … Continued

The Biggest SaaS Trends to Watch

  Over the past several years, Software-as-a-Service (SaaS) adoption has accelerated at a record-breaking pace, and many predict the momentum around SaaS cloud services won’t be slowing down anytime soon. A survey by Cisco reports that 2018 will see SaaS solutions take the lead as the most highly deployed cloud service globally. The study also … Continued

Top 5 use cases for Infrastructure as a Service (IaaS)

    While the infrastructure and computing resources that run today’s businesses − such as storage, hardware, servers, and networking components− are critical, they are often underrated when it comes to being ranked as business priorities. That’s because, although the infrastructure is expected to perform predictably and reliably to support the business, it is not … Continued

Enterprise security trends to watch

Cybersecurity and enterprise security programs are quickly becoming a top priority for businesses. A successful enterprise security effort connects strategy, performance, and risk to keep a close watch on cyber threats while improving resilience across the enterprise. Leading companies are looking for the right security controls, incident response solutions, and threat intelligence platforms to proactively … Continued

Top 3 things you need to know about SD-WAN

Reliable network services are critical for today’s businesses. Companies need secure, always-on network infrastructure to keep people and places connected and to keep business moving forward. Software-Defined Wide Area Networking (SD-WAN) has attracted a lot of attention over the last several years for its ability to provide on-demand bandwidth and consistent network performance across multiple … Continued

Finding your UCaaS Ecosystem

UCaaS or Unified Communications-as-a-Service is a subject that’s often hard to define. If you ask ten different people what UCaaS means and what business results it delivers, you may get ten different answers. Whether you’re speaking to C-level executives, IT pros, operations staff, marketers or sales, everyone has their unique definition and set of ‘must … Continued

Net Neutrality in 2018 and what it means for your business

The December 2017 decision by the Federal Communications Commission (FCC) to repeal net neutrality rules has sparked a flood of emotions and arguments on both sides of the aisle. Many supporters of net neutrality worry that repealing the regulations could pave the way for unfair practices by internet service providers, like Verizon, Comcast, and AT&T. … Continued

Defining Software-Defined Networking

  We’ve long heard about the benefits of Software-Defined Networking (SDN) for cloud service providers and in data center architectures.  Today, however, the SDN architecture model is expanding rapidly in the enterprise market, as well as to companies looking for a network framework that allows for greater automated provisioning, network virtualization, and network programmability. Essentially, … Continued

Why Cloud Contact Centers?

  The demands placed on customer service teams and contact centers today are higher than ever before. Organizations want contact centers that can scale quickly to meet customer demand, and they want agents that deliver highly personalized customer support. Doing that means giving reps the ability to access multiple applications like customer service and CRM … Continued

Defining 4G/LTE

We see the number/letter combination in the corner of our smartphones so often, it has almost become invisible: 4G/LTE. Not only that, ‘4G’ is also touted so repeatedly (and loudly) in Verizon, Sprint, and AT&T commercials, most of us hit the mute button without even realizing it anymore. We know 4G/LTE has something to do … Continued