Enter the Matrix

A Blog by Telapprise

Finding your UCaaS Ecosystem

UCaaS or Unified Communications-as-a-Service is a subject that’s often hard to define. If you ask ten different people what UCaaS means and what business results it delivers, you may get ten different answers. Whether you’re speaking to C-level executives, IT pros, operations staff, marketers or sales, everyone has their unique definition and set of ‘must … Continued

Net Neutrality in 2018 and what it means for your business

The December 2017 decision by the Federal Communications Commission (FCC) to repeal net neutrality rules has sparked a flood of emotions and arguments on both sides of the aisle. Many supporters of net neutrality worry that repealing the regulations could pave the way for unfair practices by internet service providers, like Verizon, Comcast, and AT&T. … Continued

Defining Software-Defined Networking

  We’ve long heard about the benefits of Software-Defined Networking (SDN) for cloud service providers and in data center architectures.  Today, however, the SDN architecture model is expanding rapidly in the enterprise market, as well as to companies looking for a network framework that allows for greater automated provisioning, network virtualization, and network programmability. Essentially, … Continued

Why Cloud Contact Centers?

  The demands placed on customer service teams and contact centers today are higher than ever before. Organizations want contact centers that can scale quickly to meet customer demand, and they want agents that deliver highly personalized customer support. Doing that means giving reps the ability to access multiple applications like customer service and CRM … Continued

Defining 4G/LTE

We see the number/letter combination in the corner of our smartphones so often, it has almost become invisible: 4G/LTE. Not only that, ‘4G’ is also touted so repeatedly (and loudly) in Verizon, Sprint, and AT&T commercials, most of us hit the mute button without even realizing it anymore. We know 4G/LTE has something to do … Continued

SD-WAN Market and Growth

While Software-Defined WAN (SD-WAN) technology was once reserved for smaller-scale operations, it is now seen as a proven, and more mature, network architecture. Today, it is trusted by many distributed enterprises, including those in financial services, healthcare and retail. The exponential growth rate in the SD-WAN market has been spurred by several factors, including the … Continued

The Rise of Mobility and Its Effect on Business

By 2020, mobile devices will be so pervasive that the number of devices in the U.S. market will outnumber the population of the United States by 4 to 1. While that ratio seems to be almost real, the reality is that today most of the United States population uses at least one mobile device on … Continued

Thinking About a Hybrid Cloud? Download This Checklist

Just what is a hybrid cloud environment, and what does it mean for your business? We hear about the hybrid cloud transformation all the time, but it is sometimes hard to recognize the truth from the hype. The reality is most enterprises and mid-size organizations are probably already using some type of public/private cloud infrastructure … Continued

What is your UC Plan Missing?

The term Unified Communications (UC) encompasses a large scope of solutions. From instant messaging platforms, video conferencing, and file sharing programs, to mobile applications. The common denominator of UC solutions for the enterprise is the platform’s ability to increase productivity, flexibility, and collaboration in the workplace. Increased collaboration includes internal team collaboration− between marketing and … Continued

Is Security as a service right for your business?

With the growing complexity of IT environments and increased security threats, it’s no surprise that corporate spending on information security products and services continues to rise. In fact, Gartner predicts that worldwide spending on information security products and services will reach $81.6 billion in 2016. That is an increase of 7.9 percent over 2015 numbers. … Continued