5 Steps to Ensure a Smoother Transition to VoIP

If you follow business trends you’ll know that there has been a growing push in Corporate America away from traditional telecommunications services and towards Voice over Internet Protocol (VoIP) based services. There are many articles online and in the print media explaining the benefits of VoIP, but what if you’ve already decided to make the switch? Below are five steps your business should take to ensure that your migration to VoIP is as smooth as possible.
Step #1 – Accurately Identify Your Business Needs
There is an enormous selection of both service providers and service packages that exists because of the variety of needs modern businesses have. You need to know what your businesses needs are before you can choose the right provider and package to meet those needs.

Step #2 – Test Your Network
It is possible that your existing network infrastructure is adequate to handle both your data traffic and your VoIP traffic. It is equally possible that adding VoIP traffic will bring your network down. Professional network testing is the only way to know for sure. If you have to upgrade your network, it is much less expensive and disruptive to do so before you move to VoIP.
Step #3 – Do a Cost/Benefit Analysis
As was mentioned above, every business has different needs and faces different challenges. It is vital, therefore, to look at your businesses specific situation to decide if the benefits of migrating to a VoIP system outweigh the costs of doing so. After a CBA you can move forward with confidence that you are making the right decisions for the right reasons.
Step #4 – Train Your People
This is a pretty common sense step, but is often overlooked. VoIP is different from traditional systems both in the way it functions and in the way it is used. Your staff won’t be able to reap the full benefits of a modern VoIP system if they haven’t received proper training in its use. Budget adequate time and money for a comprehensive training program for everyone who will be using the new system.
Step #5 – Plan For a Disaster
What if the worst happens while switching over your telecom services? You could be left completely without telecommunications. Make sure that the provider you choose has a comprehensive and well thought out Disaster Recovery Management Plan, and that they guarantee functionality during the transition period.