What to Expect from Unified Communications as-a-Service (UCaaS)

An image by GCBB
An image by GCBB

One of the most promising elements to come out of the cloud technology age, especially for small businesses, is unified communications as-a-service, or UCaaS. Unified communications offers companies choices for telephony service that go beyond just picking up the phone. This technology marries together different forms of electronic communiqué. The cloud version, or as-a-service, adds flexibility to the mix. Unified communications is a growing field and UCaaS is the future of it.

What to Expect from UCaaS

The exact service features will depend on the provider and plan, but UCaaS is a comprehensive way for businesses to communicate. Some common benefits include:

  • Enterprise messaging
  • Video conferencing
  • Chats
  • Online meetings
  • Presence information service
  • Data sharing such as Interactive White Boards
  • IP telephony
  • Speech recognition

These are just a few of the wide range of possibilities available through unified communications technology.

The Advantage of Working in the Cloud

When you combine unified communications with cloud computing, you outsource the service to a third-party provider. This eliminates the need to own the hardware in order to benefit from the technology. Less initial cost means availability – even for small offices that would be unable to afford an advanced communications system.

Flexibility is a big plus with UCaaS. Companies pick and pay for the features they need. Why put money into a service like instant messaging when it serves no purpose for the business? The other side of that coin is scalability. Increase the service options when the business workflow warrants it.

There is a real advantage to outsourcing the system maintenance, as well. There is no need to pay for upgrades, repair the hardware or employ IT staff to handle daily back up routines and monitoring. UCaaS is an all-inclusive package that amps up productivity and is ready-to-go when needed.

The Growth of UCaaS

A study from MarketsandMarkets shows real growth potential in the UCaaS industry. The company states that this industry is likely to succeed because it allows businesses to benefit from advance productivity while reducing overall operating costs. That makes UCaaS the go-to guy for commercial telephony service.

Experts predict that UCaaS will grow from the current 0.87 billion dollar industry to 2.48 billion dollars by the year 2018. That means just under a 300 percent growth spurt in five years. The numbers prove that UCaaS is clearly the right direction for unified communications.