Already, 2 billion mobile devices are in the workplace, and there could be as many as 5.25 billion by 2016, so managing mobile technology is a strategic imperative. However, a recent survey indicated that just 20 percent of IT organizations put a significant focus on managing their use of mobile devices. The survey identified the best practices that these organizations are using. Applying them can help any organization turn the potential risks and drawbacks of mobile technology into a benefit for its IT program and for its overall bottom line. The following are five tips for doing just that:
- Small device. Big demand. Mobile devices generate a great deal of inbound and outbound data. Tracking what comes in from mobile devices provides useful business intelligence, while serving the demands of mobile devices requires a robust and responsive infrastructure.
- Small device. Big results. CIOs that lead in mobile technology are four times more likely to achieve an increase in customer engagement than their peers. They also are four times more likely to have made their employees more productive and to have increased their company’s sales.
- Small device. Big vision. Successful mobile CIOs don’t look at mobile device and applications as one-off tools. They’re implemented into the company’s IT framework with optimized networks, active security, and efficiency management.
- Small device. Big policy. Mobile-oriented CIOs are twice as likely to have mobile security policies, five times more likely to have infrastructure enhancement plans, and four times more likely to be working on an app strategy.
- Small device. Big app choice. CIOs in mobile-oriented organizations have an app development rate that is five times that of other companies. They’re designing apps for internal and external users and integrating their IT plans with marketing, sales, and product executives to ensure that the apps increase both the level of customer service and the amount of time that customers spend interacting with the company.