CIO Perceptions of Senior IT Management

Copyright (c) 123RF Stock Photos
Copyright (c) 123RF Stock Photos

Recently, the CIO Executive Council polled 200 CIOs. The survey’s results indicated that many CIOs were worried about their senior IT management ability to build and execute strategic plans. At the same time, it also reflected broad dissatisfaction with staff development options.

CIOs agree that executive education provided by outside organizations is not an effective tool. While the courses may provide good quality information, they appear to fail to produce actual results in terms of changed behavior when executives return from them. CIOs have only found one successful means of leadership development — coaching and developing their own teams. Unfortunately, even though mentoring is considered the best option, only one in seven CIOs actually consider it to be highly successful.

The lack of staff development leads to broader problems with senior staff in IT departments. Almost half of the pooled CIOs (42 percent) consider their staffs to be unable to find innovative ways to use information technology in business, with even more finding their teams to be only moderately proficient. Over one-quarter of CIOs feel that their teams can’t align with their customer’s needs and with what it’s like to be a customer using their company’s systems. 

One of the most challenging statistics is how CIOs rated their senior managers’ staff-development activities. Thirty percent feel that their managers aren’t proficient in developing their teams, even though most CIOs felt that this was a core part of being an IT manager. Unfortunately, the survey results point to CIOs being skilled at managing technology but also to a core shortcoming in growing and managing technology teams. They also point to a lack of options to help CIOs grow their skills in this area.