Business communication equipment is changing rapidly. The familiar desk phone is being pushed aside by the personally-owned smartphone. Research by Dimensional Research on behalf of cloud communications provider Ring Central Inc. shows that as companies adopt to the bring your own device (BYOD) with guidelines and technological integration the shift is well underway. As business tools these smartphones are shifting business hours and fostering different communication styles like video and text. Their prediction is that office phones will barely last another decade.
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