Remember the days when we had two cell phones, one for work, and one personal phone? What may seem like a foreign concept to some Gen X and Z-ers, was the norm some 10 years ago. Today, however, it’s a whole different story. Numerous factors have influenced the evolution of the mobility in the workplace. There’s been a tremendous improvement in phone performance and reliability, faster networks, and most importantly the BYOD movement. Today, not only do workers have one phone, studies show individuals prefer using their devices for work activities. A recent survey by Samsung tells us that 78% of workers believe that using a single mobile device for data access helps them balance their professional and personal lives (Source: Samsung). With this shift in thinking around mobile devices in the workplace, businesses also need to evolve with the times.
Having an effective Enterprise Mobility Management (EMM) strategy requires having greater control and visibility over mobility services. Another critical component of an effective plan for EMM is having proactive monitoring of costs, contracts, and usage analysis. With enhanced visibility and control, teams can better track and understand their data usage and optimize their rates for maximum value. Let’s dig deeper into what smarter enterprise mobility management looks like and what it could mean for your business.
- Greater visibility and insights – First things first. Teams can’t manage mobility costs without having detailed visibility into their mobile assets and expenses. Building an inventory starts with creating a complete list of all assets as well as expense details regarding usage, networks, data, and contracts. It also requires mapping out what kind of devices you’re managing (i.e., Apple iOS, Google Android) as well as what specific enterprise applications are being used on that device (i.e., Salesforce, Office 365, Concur, etc.). Also, it’s critical to collect information about what devices are connecting to (i.e., Microsoft Exchange ActiveSync, Microsoft Active Directory, or Google Apps). In the BYOD era, Mobile Device Management (MDM) tools can be used to detect devices connected to the corporate network. Once all devices are identified, IT teams should also make it easy to ‘enroll’ new devices into the enterprise mobility inventory. Reporting and inventory tools that consolidate all enrolled devices and associated information into reports can help organizations efficiently track mobile assets, applications, and policies in a much more coordinated way.
- Tighter controls – With a wireless inventory set at a baseline, teams will have much greater visibility into their enterprise mobility assets, wireless, activity, and spending. MDM tools like Airwatch, MobileIron, and MaaS360, help teams to set centralize controls on these mobile devices and to remotely admin phones as well. IT teams can remotely configure Wi-Fi, VPN, email profiles and also set up centralized security settings and manage protections like antivirus, encryption, firewall, and passcodes. Administrators can even white/blacklist websites and put caps on streaming media to control the amount of data used. Part of the control process is made possible by containerization of mobile devices. Containerization gives IT admins the tools needed to establish separate, encrypted, policy-enforced ‘containers’ within personal devices, separating company and personal data on the device. Corporate teams can deliver email, browser apps, and data specific to those containers and enforce policies and management to that container which is isolated from the rest of the device. This is also helpful if a device is lost or stolen or if an employee leaves the company. IT can wipe the containers clean, protecting corporate data without disturbing personal assets.
- Rate plan optimization – It used to be that wireless contracts were rigid and were not altered much at all during the course of a contract. Today, however, carriers are continuously making changes to their plans to keep up with product changes and to maximize revenues. To optimize contracts, organizations need to also continuously monitor changes to their plans to look for ways to save. A telecom and mobility expert like Telapprise will keep up to date on these industry changes, providing a level of support that only an insider can offer, communicating that specialized insight, analysis, and guidance to their clients in order to maintain the lowest costs available. As part of your mobility management strategy, Telapprise can also implement changes in real-time to optimize telecom dollars spent, all without impacting contractual commitments.
Another rate plan strategy to consider is the use of a mobile virtual network operator (MVNO) who can resell all the major mobile network carriers and provide a single multi-carrier solution to their entire enterprise. Utilizing an MVNO, businesses can take advantage of shared single plans across multiple providers for all users or locations, simplifying management and providing a single point for reporting and visibility. Under a ‘single plan’ users can have access to AT&T, Verizon, and Sprint networks, utilizing the best network based on their geographic area. Telapprise can provide guidance and insight to MVNO solutions that may best fit a particular business’ needs.
Mobile devices and endpoints used across the enterprise are expanding at a tremendous pace. Instead of one corporate phone per employee, enterprises are now responsible for keeping tabs on multiple devices running on the network from BYOD smartphones, tablets, and laptops, to the Internet of Things (IoT) devices. Administrators are also tasked with tracking and securing applications, integrations for email and calendars, user directories, and access to corporate documents on those devices. Talk to Telapprise today about options for implementing a smarter, next-gen mobility management strategy. We can help you set up the right combination of mobile device management and expert support to optimize your mobile spending for better service and to save money.