Supplier Spotlight: NICE inContact

NICE inContact transforms the way contact centers achieve their customer experience goals.

NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. CXone empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations.

Through a powerful combination of technology, people and partners, NICE inContact helps businesses transform customer experiences into a business-driving competitive advantage. They make it easy to improve customer interactions, deliver great customer experiences, and achieve business goals – from the cloud.

Why customers choose NICE inContact?

With NICE inContact, customers can modernize their contact center with a complete, unified suite of cloud-native customer experience applications. The results?

  • Increased customer lifetime value – Consistent omnichannel experience improves customer acquisition, retention, and growth with great service.
  • Boost agent satisfaction – Onboard new agents faster and provide them with an intuitive desktop that keeps them engaged, dramatically reducing agent attrition.
  • Improve global efficiencies – Break down silos, leveraging true economies of scale while meeting and exceeding KPIs every time in every center.
Quick Facts

Headquarters: Sandy, UT

Company size: 1,001-5,000 employees

Year founded: 1997

Specialties: Cloud Contact Center Solutions, Customer Interaction Cloud, Workforce Optimization, and Customer Service


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