Exploring Collaboration Tools – Microsoft Teams, Cisco’s WebEx Teams, and Google Meet

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When it comes to team collaboration apps, getting it right is a challenge. That’s because it’s a matter of digging deeper into what’s most critical to your organization. Looking at the big players like Cisco’s Webex Teams vs. Microsoft Teams vs. Google Meet, all platforms deliver a range of features designed to make it easier to communicate and collaborate both in the office and on-the-go. Customers can use a single click to place a call and they have access to document sharing and pre-built calendar integrations. Users can also host voice and video conferences and include features like screen sharing, recording options, and the ability to dial into a video conference by phone.

Team collaboration ‘lite’

That’s primarily where the similarities with all three platforms end. It’s fair to say that, at the moment, Google Meet is a ‘lite’ version of a collaboration app, compared to the likes of Microsoft Teams and Webex Teams from Cisco. The Microsoft and Cisco tools are considered more advanced and are ideal for companies that want to build a centralized place for groups to seamlessly interact with voice and video and to collaborate.

Breaking it down

Cisco Webex Teams and Microsoft Teams both offer messaging capabilities with the ability to quickly escalate chat conversations to a conference call with or without video. It’s important to note that they also allow for integration and use with third-party apps. Both platforms can also be linked easily to touch-screen devices, including the Webex Board from Cisco and Surface Hub from Microsoft. These features may be significant for some customers looking to leverage digital displays to enhance the workplace experience. Let’s explore other themes where each collaboration app shines.

‘I am already invested in Cisco or Microsoft’

It may go without saying, but if your organization is already a ‘Cisco shop’ or a ‘Microsoft shop,’ you may benefit from staying within the same application family. For instance, if you already have dozens or hundreds of Cisco voice and video endpoints, Cisco makes sense. The Webex Teams focus is basically to supplement and integrate with Cisco’s existing Unified Communications Manager or Hosted Collaboration Solution calling platforms. If your organization is already a fan of Cisco Jabber – for instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence – that’s also available in Webex Teams. Cisco also allows users to access apps and get notifications from business apps right in their team space or integrate Webex Teams into existing workflows tying into Salesforce, Trello, SharePoint, and Microsoft OneDrive, for example.

On the other hand, one of Microsoft’s Teams’ key benefits is that it tightly integrates with Microsoft Office. So if your team is fully invested in Office 365, users can leverage  Microsoft Teams to collaborate on documents, and edit and share documents stored in OneDrive, all within Teams spaces.


‘I want to customize my collaboration application’

One of the cool things about Microsoft Teams is organizations can make adjustments and add intelligent ‘bots’ to make the app more useful and to streamline current workflows. For instance, users can make a notification-only bot, which can push information relevant to specific users directly, using a direct message. Another example is the WhoBot, which uses natural language processing to help users locate experts within an organization. Powered by a machine learning-based language service, the WhoBot can answer questions for individuals looking to collaborate, such as ‘Who in our group is the best person to ask about UCaaS sales numbers for Q4 2018?’ (Source: Luis AI).

‘I also need help with digital content management’

Digital displays and digital signage are becoming must-have communication tools, not just in customer-facing applications – waiting rooms, hotel lobbies, airports, restaurants, etc.- but also in meeting spaces and offices. Digital displays are playing an important role and supporting video conferencing and other communications. Cisco is bringing it’s Webex Teams collaboration tools together with digital signage through several partnerships. Partnering with Appspace, for example, they offer an integrated solution to showcase company updates, meeting room instruction, or other corporate communications when digital screens go idle, or when video calls or presentations aren’t in session. Users can also access on-demand and live content on Webex Boards to keep team communication flowing. (Source: Cisco).

It’s no secret that employee collaboration is essential to productivity and success. That’s why adopting the right enterprise collaboration tool is so critical! If you need help digging into how collaboration apps might fit into your company or application environment, talk to Telapprise. We know that when your employees can share information, connect, and work together seamlessly, good things happen. Let’s do this!

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