West connects businesses to their customers. West Corporation is a global technology enablement company that connects people around the world. They do this by empowering enterprises with communications technology and solutions for superior communication with customers, improved collaboration among employees, and better connectivity to emergency assistance. With the industry’s broadest and most complete portfolio of … Continued
When it comes to team collaboration apps, getting it right is a challenge. That’s because it’s a matter of digging deeper into what’s most critical to your organization. Looking at the big players like Cisco’s Webex Teams vs. Microsoft Teams vs. Google Meet, all platforms deliver a range of features designed to make it easier … Continued
NICE inContact transforms the way contact centers achieve their customer experience goals. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. CXone empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. Through a powerful combination of technology, people … Continued
Angry customers, negative media coverage, lost revenue, frustrated employees – these are all scenarios business owners and IT leaders would like to avoid. These unpleasant side effects could be a result of any number of disasters – natural, human-made, or pure accident. The real concern from these events comes from the operational downtime a company … Continued
A new approach to today’s evolving security challenges AlienVault’s award-winning products are designed and priced to ensure that all organizations have access to world-class security. By integrating essential security capabilities into a Unified Security Management® (USM) platform, and then powering that platform with up-to-the-minute threat intelligence from AlienVault Labs and our Open Threat Exchange® (OTX™) … Continued
The next generation of mobile internet connectivity is nearly here – welcome to the new world of 5G networks! Many businesses are busy working on 5G-ready devices and systems, with launches expected around the globe by 2020. These advancements will bring faster connection speeds, lower latency, massive data capacity, and more reliable connectivity to nearly … Continued
You’ve heard that software-defined wide-area-networking or SD-WAN is growing at a tremendous pace – and for a good reason. The adoption of the technology has skyrocketed in our era of always-on connectivity fueled by the cloud and wireless broadband, and our growing branch office connectivity needs. The basic premise is that SD-WAN architecture provides a … Continued
Delivering modern IT-as-a-service across cloud, applications, security, data, and infrastructure Rackspace is the partner of choice in a world of ever-changing IT. Rackspace delivers certified expertise and integrated managed services across public and private clouds, managed hosting and enterprise applications. Because Rackspace partners with the leading technology providers, including Alibaba®, AWS, Google™, Microsoft®, OpenStack®, Oracle®, … Continued
If you’ve heard a lot about SIP trunking or Session Internet Protocol services lately, it’s because more businesses are moving away from traditional communication networks and adopting Unified Communication or UC systems. They’re making a move to IP-based voice services for cost savings, access to advanced features, and streamlined management capabilities. Businesses are also transitioning … Continued
Digital transformation is more than just a buzzword for the enterprise. Technology is reshaping how businesses operate and interact with customers in many essential ways. Digital transformation is about finding ways to use technology to retool processes, so they’re more efficient and effective. While many large-scale organizations are in the midst of digital transformation, many … Continued