Enter the Matrix

A Blog by Telapprise

UCaaS Hardphones and Softphones – Do You Need Both?

UCaaS or Unified Communications as-a-service has gone from alternative technology to the go-to option for businesses looking to reduce costs and enjoy smarter and easier ways to collaborate. When evaluating enterprise communication options, it’s helpful to start with the company’s current phone system and review its capabilities and overall satisfaction, compared costs, and long-term goals. … Continued

Understanding Your Cloud Ecosystem and Opportunities for Integration

A cloud-based IT environment provides many transformational advantages, including everything from reducing risks, to increased efficiency, scalability and flexibility. Not only that, cloud computing helps IT break down silos across their business to start new partnerships, apply new technologies, and expand opportunities. That’s probably why cloud usage among enterprises continues to increase so dramatically. Recent … Continued

Want to Get Wireless Management Right? Ask These Questions.

The broad range of wireless and mobile services required for today’s modern enterprise spans way beyond smartphones and laptops. For companies today it includes managing devices, mobile apps, mobile rate plans, security, configuration, wireless contracts, and more. It also includes giving teams the support they need to enhance performance and drive innovation in every aspect … Continued

Supplier Spotlight: West

West connects businesses to their customers. West Corporation is a global technology enablement company that connects people around the world. They do this by empowering enterprises with communications technology and solutions for superior communication with customers, improved collaboration among employees, and better connectivity to emergency assistance. With the industry’s broadest and most complete portfolio of … Continued

Supplier Spotlight: NICE inContact

NICE inContact transforms the way contact centers achieve their customer experience goals. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. CXone empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. Through a powerful combination of technology, people … Continued

Creating business resiliency with DRaaS: Disaster Recovery-as-a-Service

Angry customers, negative media coverage, lost revenue, frustrated employees – these are all scenarios business owners and IT leaders would like to avoid. These unpleasant side effects could be a result of any number of disasters – natural, human-made, or pure accident. The real concern from these events comes from the operational downtime a company … Continued

Supplier Spotlight: Alien Vault

A new approach to today’s evolving security challenges AlienVault’s award-winning products are designed and priced to ensure that all organizations have access to world-class security. By integrating essential security capabilities into a Unified Security Management® (USM) platform, and then powering that platform with up-to-the-minute threat intelligence from AlienVault Labs and our Open Threat Exchange® (OTX™) … Continued

Why 5G is a BIG DEAL and What You Need to Know

The next generation of mobile internet connectivity is nearly here – welcome to the new world of 5G networks! Many businesses are busy working on 5G-ready devices and systems, with launches expected around the globe by 2020. These advancements will bring faster connection speeds, lower latency, massive data capacity, and more reliable connectivity to nearly … Continued

Making Sense of SD-WAN Options

You’ve heard that software-defined wide-area-networking or SD-WAN is growing at a tremendous pace – and for a good reason. The adoption of the technology has skyrocketed in our era of always-on connectivity fueled by the cloud and wireless broadband, and our growing branch office connectivity needs. The basic premise is that SD-WAN architecture provides a … Continued