NICE inContact transforms the way contact centers achieve their customer experience goals. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. CXone empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. Through a powerful combination of technology, people … Continued
A new approach to today’s evolving security challenges AlienVault’s award-winning products are designed and priced to ensure that all organizations have access to world-class security. By integrating essential security capabilities into a Unified Security Management® (USM) platform, and then powering that platform with up-to-the-minute threat intelligence from AlienVault Labs and our Open Threat Exchange® (OTX™) … Continued
The next generation of mobile internet connectivity is nearly here – welcome to the new world of 5G networks! Many businesses are busy working on 5G-ready devices and systems, with launches expected around the globe by 2020. These advancements will bring faster connection speeds, lower latency, massive data capacity, and more reliable connectivity to nearly … Continued
You’ve heard that software-defined wide-area-networking or SD-WAN is growing at a tremendous pace – and for a good reason. The adoption of the technology has skyrocketed in our era of always-on connectivity fueled by the cloud and wireless broadband, and our growing branch office connectivity needs. The basic premise is that SD-WAN architecture provides a … Continued
Delivering modern IT-as-a-service across cloud, applications, security, data, and infrastructure Rackspace is the partner of choice in a world of ever-changing IT. Rackspace delivers certified expertise and integrated managed services across public and private clouds, managed hosting and enterprise applications. Because Rackspace partners with the leading technology providers, including Alibaba®, AWS, Google™, Microsoft®, OpenStack®, Oracle®, … Continued
Digital transformation is more than just a buzzword for the enterprise. Technology is reshaping how businesses operate and interact with customers in many essential ways. Digital transformation is about finding ways to use technology to retool processes, so they’re more efficient and effective. While many large-scale organizations are in the midst of digital transformation, many … Continued
Zoom and AT&T Offer Full Suite of Enterprise Communications Services Zoom Video Communications, Inc. and the world’s largest telecommunications company, AT&T, have teamed up to provide Zoom’s modern video communications services to AT&T Business customers. The Zoom and AT&T relationship is two-fold. AT&T resells Zoom as an integrated component of the AT&T Global Audio Conferencing … Continued
The customer experience or CX is something that should be on the radar of business leaders and marketers in the coming year. More than a snapshot in time or a specific customer metric, the customer experience takes a holistic and aggregated view of customers’ interactions with the brand over the life of the relationship. The … Continued
Before we get to party favors, champagne, and New Year’s Eve countdowns, there’s a lot of work to do. That’s especially true if you’re an IT leader evaluating your business goals and telecom and cloud agenda for 2019. This level of planning requires analyzing your business goals, setting specific and measurable metrics to reach them, … Continued
It’s a well-known fact that the majority of an iceberg lies below the surface – the same can be said for the typical Unified Communication (UC) implementation and environment. On top of the features and functionality we all love –voice and video conferencing, mobile apps and IM – when you look at the UC platform … Continued