NICE inContact transforms the way contact centers achieve their customer experience goals. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. CXone empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. Through a powerful combination of technology, people … Continued
A new approach to today’s evolving security challenges AlienVault’s award-winning products are designed and priced to ensure that all organizations have access to world-class security. By integrating essential security capabilities into a Unified Security Management® (USM) platform, and then powering that platform with up-to-the-minute threat intelligence from AlienVault Labs and our Open Threat Exchange® (OTX™) … Continued
Remember the days when we had two cell phones, one for work, and one personal phone? What may seem like a foreign concept to some Gen X and Z-ers, was the norm some 10 years ago. Today, however, it’s a whole different story. Numerous factors have influenced the evolution of the mobility in the workplace. … Continued
Cloud technologies have transformed the enterprise in many exciting ways. Cloud-based apps, Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS), and other as-a-service models are making organizations more productive and agile. By empowering teams to focus on innovation, rather than merely managing the technology behind it, organizations are savings resources and spending more time on their core business. … Continued
It used to be that most work was done inside the corporate firewall and behind the safety net of the VPN. However, the world today has become much more mobile, collaborative, and cloud-based. In fact, today approximately 71% of services in the average enterprise are cloud-based services, meaning most applications are available from anywhere. … Continued
While the May 25th, 2018, deadline for the EU’s General Data Protection Regulation (GDPR), has come and gone, the implications of the new set of rules will continue to unfold for years to come. The GDRP framework is intended to deliver critical protections and greater corporate accountability when it comes to securing customer data. … Continued
Cisco’s most recent Visual Networking Index tells us that what we thought about our connected world is just the tip of the iceberg. In fact, the company’s 2017 survey predicts annual global IP traffic will reach 3.3 zettabytes by 2021 and that Global IP traffic will increase nearly three times over the next five … Continued
Migrating to Microsoft Office 365 from an on-prem environment can deliver significant benefits for organizations. The transition to the cloud levels the playing field for companies of all sizes because it gives businesses the ability to leverage cloud versions of multiple Microsoft products, without the hassle and cost of buying, configuring and managing servers … Continued
Digital transformation is top of mind for today’s leading businesses. Organizations are looking for smarter ways to leverage disruptive technologies to push the limits of traditional business models, to drive corporate innovation and to deliver a better product to customers. Supporting this movement is a range of technologies including voice, data, wireless, cloud computing … Continued
In an increasingly connected world, managing your wireless, voice, and data network infrastructure has become increasingly challenging. Part of that challenge comes from the growing complexity of telecom assets, the networks that support them, and the increasing cost of these services. In fact, according to Gartner Group, technology spending is expected to reach $3.7 … Continued