The next generation of mobile internet connectivity is nearly here – welcome to the new world of 5G networks! Many businesses are busy working on 5G-ready devices and systems, with launches expected around the globe by 2020. These advancements will bring faster connection speeds, lower latency, massive data capacity, and more reliable connectivity to nearly … Continued
You’ve heard that software-defined wide-area-networking or SD-WAN is growing at a tremendous pace – and for a good reason. The adoption of the technology has skyrocketed in our era of always-on connectivity fueled by the cloud and wireless broadband, and our growing branch office connectivity needs. The basic premise is that SD-WAN architecture provides a … Continued
If you’ve heard a lot about SIP trunking or Session Internet Protocol services lately, it’s because more businesses are moving away from traditional communication networks and adopting Unified Communication or UC systems. They’re making a move to IP-based voice services for cost savings, access to advanced features, and streamlined management capabilities. Businesses are also transitioning … Continued
Digital transformation is more than just a buzzword for the enterprise. Technology is reshaping how businesses operate and interact with customers in many essential ways. Digital transformation is about finding ways to use technology to retool processes, so they’re more efficient and effective. While many large-scale organizations are in the midst of digital transformation, many … Continued
The customer experience or CX is something that should be on the radar of business leaders and marketers in the coming year. More than a snapshot in time or a specific customer metric, the customer experience takes a holistic and aggregated view of customers’ interactions with the brand over the life of the relationship. The … Continued
Before we get to party favors, champagne, and New Year’s Eve countdowns, there’s a lot of work to do. That’s especially true if you’re an IT leader evaluating your business goals and telecom and cloud agenda for 2019. This level of planning requires analyzing your business goals, setting specific and measurable metrics to reach them, … Continued
It’s a well-known fact that the majority of an iceberg lies below the surface – the same can be said for the typical Unified Communication (UC) implementation and environment. On top of the features and functionality we all love –voice and video conferencing, mobile apps and IM – when you look at the UC platform … Continued
Have you ever noticed that when it comes to team collaboration tools, you’re often looking at either choosing tools that support the left or right brain? There are great tools for mapping out project schedules and task management, such as Trello or Asana. Or there are tools to support highly creative and visual right-brainers. Tools … Continued
These days, the words telecom and communications are synonymous with the words ‘consumer complaints.’ That’s according to a recent survey by the Consumer Federation of America. In its annual ranking of the most common and fastest-growing area for consumer complaints, the category of Communications hit the number seven spot on the top 10 list. (Source: … Continued
Remember the days when we had two cell phones, one for work, and one personal phone? What may seem like a foreign concept to some Gen X and Z-ers, was the norm some 10 years ago. Today, however, it’s a whole different story. Numerous factors have influenced the evolution of the mobility in the workplace. … Continued