When we discuss contact center as a service at Telapprise, we’re essentially talking about migrating legacy call center network operations—most often premise-based equipment with time-division multiplexing (TDM) voice networks—to a cloud-based architecture. By doing so, your business can gain three vital advantages with one solution:
- You benefit from a communication platform that allows agents to engage with customers anywhere, anytime.
- You seamlessly leverage omnichannel customer engagement (e.g., webchat, email, phone, video) within a unified platform.
- You have the insight necessary to continually refine and improve contact center operations through automation, analytics, and artificial intelligence.
With these three core drivers in mind, Telapprise starts with where your technology stands today to chart the optimal path for moving forward with a cloud-based CCaaS platform.