When UCaaS is consolidated, your team benefits from the integration of voice, video, instant messaging, and online presence, all under the seamless user interface of one mobile application. While that may sound simple in theory, the reality of UCaaS often follows a different trajectory. That’s because few, if any, UCaaS providers take the time to understand and assess your existing technology before making recommendations.
The last thing on the sales team’s list of priorities is developing a framework for your network optimization strategies to support your UCaaS deployment. One key point that UCaaS providers forget is that their service isn’t the only one you are utilizing. How the service integrates into your other applications is paramount to having a successful deployment, but it’s almost always forgotten or overlooked/brushed aside. “It just works.” No, that is not the answer!
But how bad can it be? We work with a company that was initially promised a 90-day migration across 75 locations, each with 15 phones. All they had to do was turn the service on and they’d be up and running, the carrier claimed. After nine months, four locations have been turned up. That’s just one story on a long list of what happens when a Unified Communications initiative doesn’t account for your existing network resources and current applications and operations. Ultimately, the customer pays the price, not the provider.
Telapprise starts every UCaaS project by examining where your network stands. If emails are delayed by five minutes, a handful of people may notice, but if voice or video is delayed by even five seconds, live communication delays can virtually shut down operations. That’s why you need the right network architecture to support UCaaS on your network. We help you understand not only which UCaaS solution is the right fit for your operations, but also how prepared your network is for migration and how the solution will or won’t integrate into your existing applications.