Unified Communications as a Service (UCaaS)
Unify Communication Tools With the Right Provider and Infrastructure
In our experience, Unified Communications as a Service (UCaaS) is about as unified as the European Union. What should make your life easier quickly becomes more trouble than it’s worth when you don’t get your Unified Communications platform migrated as soon as anticipated (it happens far more often than you’d think). Telapprise saves you the trouble with cradle-to-grave UCaaS alongside network optimization to implement the right solutions for your business while saving you time and trouble along the Technology Lifecycle of Pain.
Years of Industry Insight
When UCaaS is consolidated, your team benefits from the integration of voice, video, instant messaging, and online presence, all under the seamless user interface of one mobile application. While that may sound simple in theory, the reality of UCaaS often follows a different trajectory. That’s because few, if any, UCaaS providers take the time to understand and assess your existing technology before making recommendations.
The last thing on the sales team’s list of priorities is developing a framework for your network optimization strategies to support your UCaaS deployment. One key point that UCaaS providers forget is that their service isn’t the only one you are utilizing. How the service integrates into your other applications is paramount to successful deployment, but it’s almost always forgotten, overlooked, or brushed aside. When you ask for clarity from a provider’s support team, they consistently reply, “It just works.” No, that is not the answer you should settle for, and Telapprise makes sure you don’t have to!
How bad can it be? We’ve been working with a company that was initially promised a 90-day migration across 75 locations, each with 15 phones. All they had to do was turn the service on and they’d be up and running, the carrier claimed. After nine months, four locations have been turned up. That’s just one story on a long list of what happens when a Unified Communications initiative doesn’t account for your existing network resources and current applications and operations. You, the customer, ultimately pay the price, not the provider.
Telapprise starts every UCaaS project by examining where your network stands. If emails are delayed by five minutes, a handful of people may notice, but if voice or video is delayed by even five seconds, live communication delays can virtually shut down operations. That’s why you need the right network architecture to support UCaaS on your network. We help you understand not only which UCaaS solution is the right fit for your operations, but also how prepared your network is for migration and how the solution will or won’t integrate into your existing applications.
Our Baseline Assessments are designed to deliver clarity around your existing services and provide a blueprint to build your transformation project. It doesn’t hurt that it also comes with a guaranteed 2x ROI on spend savings.
Telapprise leverages a broad network of prospective UCaaS service providers to bridge the gap between the sales team, the implementation team, and the support team. At the same time, we invest ourselves in your network to sidestep the project delays and problems that providers aren’t equipped to foresee. Our broad UCaaS provider network includes industry leaders like:
Interested in exploring the viability of a partnership with another prospective UCaaS provider? Our experts can save you the time and trouble of exploring UCaaS project options that might not be a good fit from the beginning.
Mobility Expense Management
UCaaS is a great enabler for employee mobility, but employee mobility brings its own challenges. That’s why Telapprise simplifies your approach to mobility, too.
Your UCaaS platform isn’t working if it isn’t actually unifying the tools your team depends on. To get the most out of a UCaaS integration, we’ve found that many organizations need to leverage the power of one of two platforms: Microsoft Teams or Salesforce. Unfortunately, that process is rarely as straightforward as you’d think, and many businesses don’t realize that they’d be better off overhauling their existing system than building on their current one until it’s too late. When that happens, decision-makers become more focused on the tools they’re trying to integrate than the integration project goals themselves.
Telapprise prevents the shortsightedness that comes with focusing more on the tools than project goals. We live and breathe the possibilities for UCaaS integration projects, so we have a clear idea from the outset of which options best align with your current network resources and architecture. When you’re considering an option that isn’t feasible, our experts help you adjust the momentum of your project and refocus on tools better suited to what you want to achieve.
You’re not alone. Plenty of businesses out there are challenged with not only understanding the differences between Hosted PBX and UCaaS but also the benefits and disadvantages of Hosted PBX versus UCaaS for their operations. Many businesses choose to either keep their business phone systems on premise or migrate to cloud-based UCaaS, but for some regulated industries, a hybrid communication model offers a better fit. We can help you understand what that means for your business by gaining a macro-level understanding of network operations and identifying the right solution for your goals. Contact us today to get started.
If you never want to experience the ongoing frustrations of managing technology vendors again, schedule a Baseline Assessment today to take the first step.