Why do so many companies go wrong during the contract negotiation stage of the Technology Lifecycle? It’s not so much any individual company’s fault as much as the market is set up to favor vendors and providers over their customers. It can be summed up with one simple question we frequently hear when we push back against a provider’s contract terms: Why don’t they just sign it? Sales teams and brokers are so used to clients blindly signing the contract without taking the time to understand its nuances that it’s become an industry norm. Telapprise is committed to changing that.
Think about it this way—when you’re ready to purchase a house or commercial property but have minimal real estate knowledge, who do you turn to? A real estate agent. How do you know you can trust them? Because they’ve gone through the requisite training and acquired the certifications and licenses to represent your best interests. As a buyer, that industry standard protects you from signing a contract or entering into a mortgage that favors the seller but exploits you because you don’t know any better.
See where this is going? There are no equivalent licensing or certification requirements in the telecom and technology space today. As a result, many businesses are pressured into signing technology contracts that clearly aren’t in their best interest, yet they have no way of knowing there’s a better way. At Telapprise, one of our priorities is turning the negotiating table, so things are the way they should be with contracts favoring customers over the providers.