Client Success Stories

“Telapprise’s understanding of TEM and ability to get results for customers are both among the best I’ve seen. I strongly recommend Telapprise, especially for companies in the 250,000 to 10 million dollar telecom spending range.”

“During the past 8 years, Telapprise has efficiently managed all aspects of telecom for us, including mobility across multiple providers, all landlines, satellite TV, long-distance calling cards, PRI services, T1’s, and dedicated internet. Outstanding personalized service and the implementation of new web tools and procurement processes have resulted in annual cost savings exceeding $50,000.”

“Telapprise is a partner and a friend. Partner with the experts you can trust to hand over parts of or all of your telecommunication workflow. They are a friend who is willing and ready to step in to help you when things get very ugly. And if you have dealt with telecommunications management, you know how ugly it can get.”

“Telapprise helped save money on a consistent basis. They review all invoices, coordinate all credits, and facilitate vendor relationships. The OptiMax website facilitates an efficient process for accounts payable. As a dynamic, growing company, we make ongoing changes to our services, thus creating a challenging billing situation. We have 100% confidence in Telapprise to review every incoming invoice and adjudicate appropriately. We also appreciate their industry knowledge and their desire to understand our business.”

“We love the support you provide and appreciate that you are always there for us, but isn’t the carrier the one we are paying, and shouldn’t they be responding to our issues/concerns? Unfortunately, they almost never do until Telapprise pushes the buttons and gets them to respond. Our providers need to treat us like you do. Thank you for always being there for us.”

“Why is it that you always have the answer and know the carrier processes better than the individual carriers do? Please don’t make me call them again as it never gets done correctly when I call them and wind up calling you anyways.”

“How is it the carrier reps almost never know how to navigate their situation and when we contact you, it’s a quick call and the ball starts moving? So frustrating to waste time with their portals and phone stress only to wind up at the same place. Fortunately, we never have to do that when we enlist your help. The Telapprise team knows how to navigate the processes better than the employees at the providers we work with. Thank you!”

“I almost never hear a provider state, ‘That isn’t really a good solution fit for us.’ They always say their service is the best and can do everything for us. Time and time again, we see that isn’t true and have learned our lesson. Your team always gives us a straight answer whether or not we want to hear it.”

“Your support is outstanding. I really appreciate it. Once everything will be back to normal we will talk again about expanding our partnership.”

“You do AT&T better than AT&T does.”

“[Telapprise] helps us with AT&T, and honestly is the only one that really knows what is going on.”

“Thank you for involving Telapprise. I used to have stress anytime we needed to make any changes or do a new install. Now that I know they are helping me, I feel better about moving forward with network changes we have needed for some time.”

“Thank you for picking up the phone and talking through the install process with me. We have been trying to figure this out for two and a half weeks with our rep, and me and you just walked through it in five minutes.”

“I’d be REALLY LOST without you! Heck, I might be a Level 1 TECH instead of a CITO.”

“Who even authorized the changes on these lines that I have been overpaying for months and even years in some instances? Why is my rep not looking out for our account and it’s always you providing insight and clarity?”

“Thank you for always answering our calls and emails. Do you know why the rep never responds? Sometimes I send an email to see how long it is until they will respond, but I always hear back from you.”

“Why does it take my rep over a month to complete a request for me, yet you get it done so quickly for us?”

“I have no faith in our carrier actually providing credits back for errors in billing without having Telapprise involved.”

“I have taken my time and money to show up on-site to turn up new service and the carrier is a no-show. Thank you for holding their feet to fire and making them honor their commitment to get the service installed on the agreed-upon date.”

“My carrier consistently blames the local exchange carrier for circuit delivery delays, and they are the local exchange carrier. Thank you for pushing them to deliver the solution and reduce the pain of dealing with the carriers.”

“How do I make it so I don’t ever have to talk to [the carrier] again, and I can just work with [Telapprise]?”

“If my [carrier] rep can’t bother to show up for a test of our new failover, then why should I be having a weekly call with them? So they can try to sell me more security?”

“17 years and 3 companies and you continue to bail me out time and time again. Thanks!”