Our Story

Translating Technology Chaos Into Streamlined Efficiency Since 2002

Telapprise started in 2002 as a telecom auditing firm specializing in cost savings, benchmarking, and rate optimization. Founded by individuals with a background in systems integration, our approach was very different then as it still is today. Since then, we’ve evolved into a uniquely equipped technology partner with the expertise to design and implement robust network solutions.

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Where We Started

When Telapprise started in 2002, our mission wasn’t to help businesses avoid the most common pain points at every stage of the Technology Lifecycle of Pain. (In fact, we hadn’t even refined our concept of the Lifecycle of Pain.) But even then we were laying the foundation for what we’ve since achieved. With a background in system integration for internet and telephony service providers that were wholesaling to carriers, we got our start by specializing in telecom auditing.

At that time, our founding team was building and designing networks for carriers, but we soon discovered that many of our clients were struggling to get paid by other carriers due to billing discrepancies. We found that in order to get them their money we had to first look at the invoices, and that’s when Telapprise was born as a telecom auditing organization.

Our expertise covered misbilling identification, benchmarking contracts, and rate optimization. Yet we weren’t just looking at the costs—we were also looking at the existing design of the network and how the existing network and associated services could be improved. Even at that point, Telapprise’s approach was already saving clients anywhere from 20% to 22% on telecom expenses.

A Network-Based Approach to Business Communication

Telapprise starts by assessing where your technology stands today to deliver focused network insights and telecom transparency.

How Our Baseline Assessments Work

Moving Into More Than Telecom Auditing

As we grew, we realized our clients needed more than conventional telecom auditing services. We started looking beyond telecom pricing and contracts to network design and technology. As part of the auditing process, we built detailed telecom inventories, and that perspective provided us insights into service sets, contract terms, pricing, and migration recommendations.

Once we’d built a reputation as more than a traditional telecom auditing company, our clients started asking us if we could handle Telecom Expense Management (TEM). Our TEM solution involved not only auditing, but also managing expenditures and creating a new workflow process that started with sourcing and carried into network design and implementation.

We realized that not only was virtually every company overspending on telecom, but also that managing telecom expenses is a lot like dieting. Telapprise could go in and clean up a client’s telecom platform to get them down to an optimal price point or “target weight,” but without a plan to maintain or continue losing that weight, companies would quickly end up overspending again. Our approach to a sustainable workflow started adding long-term value to our clients’ operations and the seed for the Technology Lifecycle of Pain was planted.

A Network-Centric Approach to TEM

Software is one of the core elements of a TEM solution, and for a short while, we even explored the possibility of building our own TEM software platform. However, we quickly discovered that we could either choose to be an expert in TEM software or an expert in telecom and technology and the associated processes. We realized Telapprise was the latter.

With that realization, Telapprise transitioned to a BPO-based approach to TEM in 2007. Yet up until 2009, we were fundamentally still a TEM and telecom auditing firm. In 2009, we started consulting for systems integrators, helping them develop and design their telecom expense strategies, and that was a lightbulb moment for us. While they were focusing on the Fortune 100 and Fortune 500 market segments, we realized that the smaller side of the market was also struggling with the same telecom and technology challenges.

As a result of the Great Recession, many carrier representatives were eliminated, leaving a gap in the market for smaller companies. Those smaller carriers and vendors turned to us, asking if we could help sell services for them—a proposition we struggled with before realizing we excelled as a consultative organization. Meanwhile, many telecom agents entered the market calling themselves TEM providers, and systems integrators worked to maintain profitability by also selling carrier services while struggling with implementation. Here, we found our niche in the market.

Where We Stand Today

In 2010, we refined our approach to where it stands today. After surveying the market, we recognized that businesses needed a partner to oversee and streamline each stage of the telecom and technology lifecycle by taking a holistic approach to:

Telecom Audits and Assessments: A deep dive into your existing technology, services, contracts, and carriers to help your business identify new technology and billing issues.
Telecom Expense and Lifecycle Management: TEM and TLM offer the foundation for identifying underlying telecom and network issues while developing new, sustainable workflows that break the technology lifecycle of pain.
Technology Consulting Services: We also help unify your overarching network platform with solutions like CCaaS, UCaaS, SIP, cloud services, data center, colocation, storage, collaboration tools, and contract management.
Brokerage and Carrier Services: Brokers and carriers never come to you with the optimal service set and rates right out of the gate. That’s why we fight for your interests from the beginning while managing and expediting sourcing, negotiations, and implementation.

Normally, you’d need dedicated internal teams or business partners to oversee each of these areas, but Telapprise handles it all with a team backed by nearly two decades of industry experience.

Schedule a Baseline Assessment to Start Saving Today

At Telapprise, we know our approach works. In fact, we’re so confident that you’re overspending on telecom that we guarantee a 2x ROI for our Baseline Assessments. Schedule your assessment today to start identifying cost-savings opportunities while gaining unparalleled transparency into your technology assets.

Translate Technology Chaos Into Efficiency

If you never want to experience the ongoing frustrations of managing technology vendors again, schedule a Baseline Assessment today to take the first step.