When Telapprise started in 2002, our mission wasn’t to help businesses avoid the most common pain points at every stage of the Technology Lifecycle of Pain. (In fact, we hadn’t even refined our concept of the Lifecycle of Pain.) But even then we were laying the foundation for what we’ve since achieved. With a background in system integration for internet and telephony service providers that were wholesaling to carriers, we got our start by specializing in telecom auditing.
At that time, our founding team was building and designing networks for carriers, but we soon discovered that many of our clients were struggling to get paid by other carriers due to billing discrepancies. We found that in order to get them their money we had to first look at the invoices, and that’s when Telapprise was born as a telecom auditing organization.
Our expertise covered misbilling identification, benchmarking contracts, and rate optimization. Yet we weren’t just looking at the costs—we were also looking at the existing design of the network and how the existing network and associated services could be improved. Even at that point, Telapprise’s approach was already saving clients anywhere from 20% to 22% on telecom expenses.