The Technology Lifecycle of Pain
How Many of These Technology Pain Points Has Your Organization Experienced?
Does your team have hundreds of hours to research technology options and vet providers?Learn More
Should you trust a vendor’s TCO analysis to provide realistic cost projections?Learn More
Do you have the industry knowledge to fight for favorable contract terms?Learn More
Have you made the mistake of trying to “copy and paste” technology services?Learn More
Are you paying for phantom services that often go undiscovered for months or years?Learn More
What do you do when the sales team disappears before the ink dries and you’re left to oversee project management?Learn More
When was the last time you tried to decipher invoices?Learn More
Does your team have the resources to build and manage expense reporting?Learn More
8 Stages of the Lifecycle of Pain
On the surface, technology and telecom sound simple enough. Your business selects the ideal carrier, signs on the dotted line, and deploys the technology your team needs to stay connected. But if that’s been your approach up until now, when was the last time you took a look at the bill? (Industry Tip: Carrier bills are designed and written to confuse you.)
If you’ve ever tried unpacking one of your bills, you quickly discovered that when it comes to telecom, things are rarely as they seem. Even worse, if you’ve been involved in a technology implementation project gone awry, you already know that missing one piece of the puzzle can delay timelines by months and lead to thousands of dollars—and even millions for large enterprises—down the drain with no tangible results.
That chaos-filled puzzle is what we call the Technology Lifecycle of Pain, and that’s what Telapprise is here to help you solve. It’s our mission to help your business foresee and sidestep as many of the obstacles in the way of successfully adopting the right solutions as possible, thereby saving you money and trouble while maximizing productivity across your business. Here’s what that looks like at each stage of the technology lifecycle.
As your business begins planning your next technology or transformation initiative, you may naturally start by researching and identifying the technology you need. However, if you can’t clarify why you need it, you’ll never be able to establish specific project goals during the planning phase. On top of that, you also have to research and leverage hundreds of global providers just to get a clear idea of which provider(s) even offer the technology you’re interested in deploying. As technology converges, it is becoming even more complicated and confusing. Ultimately, the process is research intensive and time consuming, and if your team doesn’t have the time or knowledge to streamline the identification process, you’re setting the project up for failure from the outset.
How do we help? Telapprise has the industry expertise to act as a force multiplier of your team to not only identify the technology you need, but also help you understand why you need it. Since we have working relationships with a global network of technology vendors and telecom carriers, our experts already have deep insight into the market and experience with previous implementation projects, significantly speeding up the identification phase while providing a solid foundation for success.
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Great—you’ve finally found the providers that best match your project goals, but now you have to understand how their pricing models work to select the right one for your budget. If you aren’t familiar with telecom metering, taxes, fees, and rates, your project will more than likely run over budget, and you may end up with a telecom platform that you can’t afford.
How do we help? As a robust technology partner, one of the languages Telapprise speaks is that of carriers and vendors. With nearly two decades of experience in the industry, we know how to decipher contractual language and leverage multiple vendors against each other to ensure you get the best contract terms while providing realistic cost projections.
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Without network visibility, how can you decide on the best course for your organization’s technology roadmap? A Baseline Assessment from Telapprise delivers network transparency to save money today while aligning your broader network strategies with your goals for tomorrow.
By now, you think you must have gotten over the hump and the rest of the project will be a downhill run. All you have left to do is buy and deploy the devices, right? Not quite—in fact, this is often where the real work begins. During the procurement phase, you have to provide carriers and project teams with hundreds, or even thousands, of requisite documents and pieces of information just to figure out what you need before placing orders.
If you don’t provide the right information at the right time, you risk costly project delays that can go on for months or more until you secure the proper documentation. Yet if you make the mistake of trying to simplify the process by “copying and pasting” your existing services from one provider to another, you’re at risk of overspending by 12% or more.
How do we help? While providing vendors and carriers with hundreds or thousands of pieces of information may seem like a daunting task, it’s not for the experts at Telapprise. We help you locate and deliver the right documents to the right people at the right time. That way, you get the solution you need without overspending and project timelines remain on track.
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We’ve already discussed one of the core pain points of billing—telecom bills are designed to be confusing and sometimes misleading. We often encounter invoices that are written in a way to protect the carrier and make it difficult for you to identify billing errors. That makes it nearly impossible to understand what you’re truly paying for unless you know what you’re reading.
How do we help? Telapprise draws on nearly two decades of hard-earned experience to help you understand and analyze invoices, thereby highlighting billing errors and clarifying precisely what you’re paying for and why your business genuinely needs it.
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Bills aren’t the only difficult-to-decipher aspect of the telecom world. Carriers and vendors may help you set up ongoing reports, but those reports are never easy to understand. When they don’t help you with reporting, the burden falls solely on you. Even when available, those reports don’t enable telecom inventory management, and they make it impossible to track services across multiple locations or bridge the gap between finance and IT. Plus, when you’re the one building the reports and don’t know what questions to ask, you often end up with information that provides more confusion than clarity.
How do we help? We don’t leave reporting to the carriers—we take care of it ourselves. Our BaseView Assessment provides a real-time inventory and contract management platform that delivers telecom visibility and simplifies reporting across your organization, no matter how many locations you have. With our intuitive, real-time reporting tools, understanding where finance and IT intersect is easier than ever before.
If you never want to experience the ongoing frustrations of managing technology vendors again, schedule a Baseline Assessment today to take the first step.